Tile Insert Shower Channel Drain 24”x4” with cockroach trap (Side hole)

At BathStory, your satisfaction is our priority. We believe in transparency and reliability in every aspect of your shopping experience. Please take a moment to review our shipping and delivery policy, designed to ensure a seamless journey for you.

1. Shipping Methods:

Rest assured, we handpick trusted courier partners to deliver your orders securely and swiftly. Your products are in good hands with us.

2. Order Tracking:

You can track your order from the link here. 

3. Shipping Locations:

While we strive to reach every corner of India, please understand that certain areas may pose logistical challenges. We'll do our utmost to serve you wherever possible.

4. Shipping Costs:

Enjoy free shipping on orders above Rs.699. For orders below Rs. 699, a nominal shipping fee of Rs. 80 applies.

5. Delivery Timeframes:

Your time is valuable, which is why we commit to delivering your products within 5-7 days. If there are any issues with the delivery of your order, please write an email to hello@bathstory.in 

6. Order Processing Time:

Once your order is confirmed, consider it our top priority. Any unforeseen delays will be promptly communicated, keeping you informed every step of the way.

7. Damaged Shipments, Returns and Exchanges:

Your satisfaction is our priority, and we stand behind the quality of our products. In the unlikely event that you receive a faulty or damaged product, we require proof in the form of image or video evidence within 30 days of purchase. Upon verification, we will swiftly initiate a return or exchange at no additional cost to you. Please note that shipping charges are non-refundable. 

8. Lost Shipments:

In the unfortunate event that the product gets lost in transit and does not reach you, please contact our customer care and we will ensure that either the refund will be processed or a replacement will be shipped to you. The discretion is with BathStory. 

9. Customer Support:

Have questions or need assistance? Our dedicated customer support team is here for you. Drop us a line at hello@bathstory.in  or message us at +91-9686907788, and we would be happy to assist you. 

BathStory reserves the right to update or modify this shipping and delivery policy without prior notice. Your trust and satisfaction are the cornerstones of our relationship, and we look forward to serving you with excellence.

Thank you for shopping at BathStory. We strive to provide you with the highest quality products and exceptional customer service. If for any reason you are not entirely satisfied with your purchase, we are here to help with our return and exchange policy.

1. Eligibility:

• We accept returns or exchanges within 30 days of purchase if there's any damage. Just contact our customer support team to get started.
• If a particular model is out of stock, we'll work to get you a replacement. If the model is discontinued, we'll find a suitable alternative, if possible. 

2. Condition of Returns:

• To qualify for a return or exchange, the product should be unused and in its original packaging, with all materials intact.

3. Refund or Exchange:

• Within the 30-day window from the date of purchase, we'll refund the cost of the product (shipping charges excluded). For exchanges, we'll handle it with care.

4. Claim Process:

• Need to return something? We would prefer it if you directly place the return on the website. You can follow this link. You can also let us know the reason by reaching out to our customer support team.

5. Refund or Replace Policy:

• If you wish to exchange the product but we're unable to fulfill the request, we'll issue a refund promptly.

6. Shipping and Handling:

• BathStory will bear the shipping and handling charges for returning products to our service centers.
• However, only the product cost will be refunded for returns, not the shipping charges.

7. How to Initiate a Return or Exchange:

• To return or exchange a product, email us at hello@bathstory.in or message us on +91-9686907788. We're here to help!

8. Cancellation:

• In case you would like to cancel your order, kindly log in to the website or send us an email at hello@bathstory.in  to cancel your order. 
• Once the items are dispatched, you will not be eligible for cancellation. However, you may return the product within 30 days of purchase if you feel so. 
• Cancellation needs to be done within 24 hours of making the purchase.

At BathStory, we stand behind the quality of our products and want to assure you that your satisfaction is our top priority. Our commitment to excellence is reflected in the warranty we offer. Should you encounter any issues, we're here to help! Our dedicated team will address your concerns in accordance with the terms outlined in this document. 

1. Warranty period - 

We provide a 10 years warranty on floor drains from the date of purchase of the product.

2. Start Date - 

Your warranty begins from the date of your purchase. To avail warranty, simply present your valid proof of purchase to BathStory or any of our Authorised Service Personnel at the time of repairs. 

3. Repair Process - 

Any necessary repair or replacement will be efficiently handled by either BathStory’s service centre or our authorised service associates. You can deliver the product to our registered company address. Please note that courier/travelling charges will be your responsibility.

4. Exclusions - 

This warranty doesn't cover instances of negligence, misuse, improper installation, not following the care instructions, or exposure to corrosive materials. It's essential to avoid using abrasive cleaners or pads, as these can damage the finish of your product.

5. Parts Replacement - 

We understand that sometimes parts need replacement. Our service centre reserves the right to retain any replaced parts at its discretion. However, we'll always replace faulty parts with new ones, ensuring the continued functionality of your product. Coloured components may not match original shades.

6. Disputes -

Before initiating any legal proceedings, we encourage mediation to ensure a fair and satisfactory resolution for both parties. Any disputes are subject to the exclusive jurisdiction of the courts of Bengaluru. 

7. Warranty Void Conditions -

Please be aware that certain conditions may void your warranty, such as improper installation or usage, site conditions not meeting recommendations, misuse, unauthorised repairs, corrosion from hard water/toxic gases, natural calamities, abuse/negligence, third-party components, improper handling/cleaning, contact with RO reject water, or neglectful handling of the product. We're here to help, but it's essential to take care of your product as instructed to ensure its longevity.

*This warranty is non-transferable. The warranty is extended to the original purchaser of the product from BathStory. 

Thank you for choosing our floor drain! We are dedicated to ensuring the best experience for you with our products and want to assist you in maintaining them for a fresh and timeless look. This document is prepared to guide you in caring for your floor drain, ensuring they last a lifetime. We are committed to providing the support you need, and our team is here for you in case of any concerns or issues. 

1. Never use bleach or anything strong like alcohols or acids, as this would violate the warranty. 
2. A dab of mild soap will keep the floor drains gleaming. Don’t forget to wipe dry immediately after. 
3. Avoid using abrasive cleaners, alcohol, nitro thinner, or any similar harsh substances under any circumstances.
4. Do not allow harsh cleaners to sit or soak on the product

You can reach out to us via email at hello@bathstory.in  or send us a message at +91-9686907788. Our dedicated customer care team will promptly address your concerns and provide you with the necessary assistance.